FAQ'S

What Can We Help You With?

ORDERS - FAQ'S

How do I order?

All orders are taken through the website.

Once payment has been received for your order, you order will be dispatched on the next working day if ordered before 3pm. If you have ordered after 3pm your order will be dispatched on the 2nd working day.

Do I need to create an account?

No, when placing an order you can simply checkout as a guest, however we do recommend you create an account as the you will be able to keep track of your account, and order history.

What happens if I order or want to order an item that is out of stock?

Please call 07841378346 or email us at hello@poppyroseboutique.co.uk with the name of the item and we will be able to give you more information of when to expect the item back in stock.

PAYMENTS - FAQ'S

What payment method can be used?

All payments take through the website, use a secure platform Paypal, Klarna & Clearpay,

Paypal?

Paypal is a platform which simply allows you to use your credit or debit card. Please note when using paypal, you do not need to create an account, simply used as a guest.

Klarna?

Clearpay?

Delivery - FAQ'S

What are your postage options?

All of our parcels are sent via royal mail signed for delivery, this means someone will need to sign for your parcel when it arrives. This is not a fully trackable service if you would like your item to be fully trackable please click on the next day delivery option.

Royal Mail?

Royal Mail 2nd Class Signed for £3.95 3-5 days

Royal Mail 1st Class Signed for £4.95 1-2 days

Royal Mail Special Next Day Delivery before 1pm £8.00

Free standard delivery on orders over £75.00

International?

Coming Soon

Collection?

Coming Soon

When will my item be posted?

Non-personalised orders placed,before 3pm will be posted out the next working day. If you have ordered after this time your order will be posted out the following working day.

Personalised orders can take up to 10 working days. You will be advised on timescales after your order is placed.

When will my item arrive?

Depending on which postal service you choose all time scales for royal mail delivery services are below-

Special next day delivery- The next working day before 1pm

Royal Mail 1st Class signed for-usually within 1-2 working days

Royal Mail 2nd Class signed for- usually within 2-3 working day

Please note these are the average time scales as provided by the royal mail website. If there are any adverse weather conditions your item could be delayed, in this event we would email you.

Returns/Cancellations - FAQ'S

Do you offer returns?

If you would like to return an item we offer an exchange within 14 days policy. Please note exchanges will not be offered unless the item is in the original saleable condition.

Poppy rose boutique refuse the right to any exchange if the item does not meet these requirements.

Personalised items are non-returnable due to the nature of the product and can not be re-sold

How do I return an item?

Returns are the customers responsibility and we are not liable for any lost post, always make sure items are sent via a trackable service, we will not provide an exchange to anyone who has not used this particular service in the event of a parcel being lost.

Please note we do not refund any postage costs.

All exchange codes are valid for 6 months from the date of issue.

If you would like to return an item please email hello@poppyroseboutique.co.uk

Can I cancel my order?

Washing Guidelines - FAQ'S

Washing Guildlines

To keep your clothes looking newer for longer, take a look at these top tips:

Always read the care label and follow the washing instructions.
Be careful not to overload the washing machine.
Sort your washing by similar wash care types and colours.
Always dry your clothes as stated on the wash care label.
Wash your clothes at the correct temperature. If in doubt, always wash at a lower temperature.

Washing Symbols?

Washable up to 40°C. Usually used for robust fabrics, especially cotton
Washable up to 40°C in mild wash conditions. Usually used for synthetics
Washable up to 40°C in very mild wash conditions. Usually used for machine washable delicates
Hand wash only
Do not wash
Do not bleach

Dry Cleaning Symbols?

May be professionally dry cleaned using tetrachloroethylene – normal process
May be professionally dry cleaned using tetrachloroethylene – mild process.
Do not dry clean

Drying Symbols?

Tumble dry at low heat setting
Do not tumble dry

Ironing Symbols?

Hot iron
Warm iron
Cool iron
Do not iron

Size Guide

Ladies

Children's Nightwear

Product	Length of Top (cm)	Chest of Top (cm)	Length of Trousers (cm)	Waist of Trousers (cm)
BALLERINA 3-6MTHS	32	26	20	17
BALLERINA 6-12MTHS	34	27	21	17.5
BALLERINA 1-2YRS	36	28	22.5	17.5
BALLERINA 2-3YRS	40	31	24	22.5
BALLERINA 4-5YRS	46	35	26	24.5
BALLERINA 6-7YRS	52	39	27.5	26.5
BALLERINA 8-9YRS	55.5	40.5	28.5	28.5
PIRATE 3-6MTHS	26	26	24.5	17.5
PIRATE 6-12MTHS	28	27.5	37	18.5
PIRATE 1-2YRS	39	34	54.5	21.5
PIRATE 2-3YRS	41	36	59.5	22.5
PIRATE 4-5YRS	44	38.5	66	23.5
PIRATE 6-7YRS	48	40	72.5	25.5
LONDON BOYS PJ 3-6MTHS	26	26	24.5	17.5
LONDON BOYS PJ 6-12MTHS	28	27.5	37	18.5
LONDON BOYS PJ 1-2YRS	39	34	54.5	21.5
LONDON BOYS PJ 2-3YRS	41	36	59.5	22.5
LONDON BOYS PJ 4-5YRS	44	38.5	66	23.5
LONDON BOYS PJ 6-7YRS	48	40	72.5	25.5
LONDON BOYS PJ 8-9YRS	52	42	83	26.5
COWBOY 3-6MTHS	26	26	24.5	17.5
COWBOY 6-12MTHS	28	27.5	37	18.5
COWBOY 1-2YRS	39	34	54.5	21.5
COWBOY 2-3YRS	41	36	59.5	22.5
COWBOY 4-5YRS	44	38.5	66	23.5
COWBOY 6-7YRS	48	40	72.5	25.5
COWBOY 8-9YRS	52	42	83	26.5
BUTTERFLY 3-6MTHS	31.5	25.5	35.5	20
BUTTERFLY 6-12MTHS	33.5	27	38	21
BUTTERFLY 1-2YRS	35.5	28	48.5	21
BUTTERFLY 2-3YRS	39	31.5	53.5	22.5
BUTTERFLY 4-5YRS	45	35.5	60.5	25.5
BUTTERFLY 6-7YRS	52	39.5	70	26.5
BUTTERFLY 8-9YRS	57	43.5	71.5	28
DRAGONFLY 3-6MTHS	42	28.5
DRAGONFLY 6-12MTHS	44	29.5
DRAGONFLY 1-2YRS	50	30.5
DRAGONFLY 2-3YRS	54	33
DRAGONFLY 4-5YRS	60	37
DRAGONFLY 6-7YRS	65	40
DRAGONFLY 8-9YRS	81	44
GINGERBREAD 3-6MTHS	31.5	25.5	35.5	20
GINGERBREAD 6-12MTHS	33.5	27	38	21
GINGERBREAD 1-2YRS	35.5	28	48.5	21
GINGERBREAD 2-3YRS	39	31.5	53.5	22.5
GINGERBREAD 4-5YRS	45	35.5	60.5	25.5
GINGERBREAD 6-7YRS	52	39.5	70	26.5
GINGERBREAD N.DRESS 3-6MTHS	52	32
GINGERBREAD N.DRESS 6-12MTHS	54	33
GINGERBREAD N.DRESS 1-2YRS	56	34
GINGERBREAD N.DRESS 2-3YRS	60	36
GINGERBREAD N.DRESS 4-5YRS	65	38
GINGERBREAD N.DRESS 6-7YRS	74.5	40
PINK PJ 3-6MTHS	64	29	20	18
PINK PJ 6-12MTHS	33	30	21	19.5
PINK PJ 1-2YRS	35	32	22.5	21
PINK PJ 2-3YRS	39	35	23.5	22.5
PINK PJ 4-5YRS	44.5	38	25.5	24.5
PINK PJ 6-7YRS	51.5	41	27	26.5
PINK PJ 8-9YRS	55	44	28	28.5
COWBOY SHORT 3-6 M	33	26	24	17.5
COWBOY SHORT 6-12 M	35	28	25	18.5
COWBOY SHORT 1-2 YRS	39	34	27	21.5
COWBOY SHORT 2-3 YRS	41	36	28	22.5
COWBOY SHORT 4-5 YRS	44	38	30	23.5
COWBOY SHORT 6-7 YRS	48	40	32	25.5
COWBOY SHORT 8-9 YRS	52	42	33	26.5
COWBOY SHORT 10-11 YRS	56	46	35	27.5
COWBOY SHORT 12-13 YRS	58	48	36	28.5
PINK FLAMINGO PJS 3-6 M	33	29	22	20
PINK FLAMINGO PJS 6-12 M	35	30	23	21
PINK FLAMINGO PJS 1-2 YRS	39	32	25	21
PINK FLAMINGO PJS 2-3 YRS	41	35	26	22.5
PINK FLAMINGO PJS 4-5 YRS	44	38	28	25.5
PINK FLAMINGO PJS 6-7 YRS	48	41	30	26.5
PINK FLAMINGO PJS 8-9 YRS	52	44	31	28
PINK FLAMINGO PJS 10-11 YRS	56	47	33	29
PINK FLAMINGO PJ 12-13 YRS	58	49	34	30
LONDON GIRL PJS 3-6 M	34	26	35.5	19
LONDON GIRL PJS 6-12 M	36	28	38	20
LONDON GIRL PJS 1-2 YRS	40	33.5	48.5	20
LONDON GIRL PJS 2-3 YRS	42	35.5	53.5	21.5
LONDON GIRL PJS 4-5 YRS	45	37.5	60.5	24.5
LONDON GIRL PJS 6-7 YRS	49	39.5	70	25.5
LONDON GIRL PJS 8-9 YRS	53	41.5	77.5	27
LONDON GIRL PJS 10-11 YRS	57	46	84.5	28
LONDON GIRL PJS 12-13 YRS	59	48	87	29
FLAMINGO ROMPER 0-3M	44	25
FLAMINGO ROMPER 3-6M	46	26
FLAMINGO ROMPER 6-12 M	50	28
FLAMINGO ROMPER 12-18M	52	30

Hoodies & Joggers

Hoodies

Size chart	Chest	Length	Arms
6-12 months	31 cm	30 cm	27 cm
1-2 years	35 cm	36 cm	30 cm
2-3 years	36 cm	38 cm	33 cm
3-4 years	37 cm	41 cm	35 cm
4-5 years	41 cm	43 cm	38 cm
5-6 years	43 cm	48 cm	40 cm

Joggers

Size Chart	Outside Leg	Waist	Inside Leg
6-12 Months	46 cm	18 cm	29 cm
1-2 yrs	49 cm	19 cm	34 cm
2-3 yrs	54 cm	20 cm	38 cm
3-4 yrs	60 cm	21 cm	42 cm
4-5 yrs	63 cm	22 cm	44 cm
5-6 yrs	68 cm	22 1/2 cm	47 cm
7-8 yrs	70 cm	27 cm	52 cm
9-10 yrs	77 cm	29 1/2 cm	56 cm

Baby Long Pj's

Pyjama top
Height
width
0-3 months
30 cm
26 cm
3-6 month
33 cm
27 cm
6-12 months
35 cm
29 cm
1-2 year
37 cm
29 cm

Pyjama bottom
Width
Length
0-3 months
18 cm
38 cm
3-6 month
19 cm
39 cm
6-12 months
21 cm
40 cm
1-2 year
22 cm
42.5 cm

Baby Grow

Size chart
Length
Chest
Arm
Newborn
53 cm
29 cm
18 cm
0-3months
55 cm
24 cm
19 cm
3-6months
59 cm
25 cm
20 cm
6-12months
61 cm
28 cm
23 cm

Long Sleeve Pattern Pj's

Pyjama top	Length (shoulder to hem)	Chest	Arm Length
6-12 months	35 cm	27 cm	33.5 cm
1-2 years	37 cm	29 cm	37cm
2-3 years	41cm	30 cm	40cm
3-4 years	44cm	31.5 cm	42cm
4-5 years	49cm	33 cm	46cm
5-6 years	51cm	34 cm	48.5 cm
7-8 years	54 cm	35 cm	52 cm
9-10 year	56 cm	37 cm	55 cm

Pyjama bottom	Waist	Outside Leg length	Inner Leg length
6-12 months	21cm	40 cm	23 cm
1-2 years	22cm	44 cm	25 cm
2-3 years	23cm	51 cm	30 cm
3-4 years	24cm	57 cm	36 cm
4-5 years	25cm	63 cm	42 cm
5-6 years	26cm	71 cm	49 cm
7-8 years	27 cm	80 cm	56 cm
9-10 years	29 cm	87 cm	62 cm

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FAQ’S